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Frequently Asked Questions

A. To identify the problem, note which headsets and radios are operating without an issue:

1. Bind the radio in concern with another good radio by following the binding procedure.

2. Test each headset with each radio in combination to confirm. As you perform this, make note of where the problem persists. It is a headset issue if the problem carries over to each device, and a radio issue if the problem is consistently on one device. For headsets, the most probable cause is damage, and the headset will need to be replaced.

For radios, identify which part of the radio is having issue:

1. Make sure the units are still bound and test the radio in concern to see if it can hear the good radio. If it cannot, then it's a speaker related issue, otherwise, go to step 2.

2. Test the good radio to see if it can hear the radio in concern. If not, then it's a mic related issue.

*For Yapalong-4000, if the radios work at a short distance but not after 50 meters, it could be an antenna related issue. This issue can be fixed by replacing the antenna.

If above steps don't help, please contact 'info@yapalong.com' with your issue in the subject line and we will be happy to assist you.

A. Restart your radio or press the POWER button for a short amount of time to sync up with the group.

A. Go closer towards another radio. Press the POWER button for a short amount of time to sync up with the group until you can reconnect.

A. Yes. There are 6 volume levels. When the radio is turned on, the default volume level is 4. Press the volume up/down button to adjust the volume to your desired level. The GREEN LED flashes once per press, unless the maximum/minimum level is reached.

A. Yes. There are 5 levels of mic sensitivity. When the radio is turned on, the default sensitivity level is 4. For Yapalong-4000, hold down the AUX button and press the UP/DOWN button. For Yapalong-5000, hold down MIC button and press the UP/DOWN button. The GREEN LED flashes twice per press, unless the maximum/minimum level is reached.

A. Firstly, turn on the radios at the field, instead of locker room or anywhere else, because the radio performs auto channel scan at starting up. Secondly, wear the radio on the best position, the details can be found from here.

A. You have two options; use a Push-To-Talk headset or mute the radio. PTT headsets provide a quicker means to stop input than the mute function (it takes about 1 second for the radio to mute after the button is pressed). However, muting is quieter for the rest of your group than PTT; PTT keeps you actively connected and the more users connected means more noise generated (happens with any radio, The best option for you depends on your situation. PTT is better in situations where you need to act fast, while mute is better when you can act on your own time.

A. That depends on your environment and how you intend to use your radio. If you are just looking for a headset compatible with your chosen radio, simply click on the respective category under the ‘products’ heading (Yapalong-4000 radio or Yapalong-5000 radio). All headsets compatible with your chosen radio will appear.

If you are trying to determine which specific headset within the category is best for you, it largely comes down to your personal preference. Our Boom Mic series is good for officiators, event coordinators, security, and is a good option for those who are constantly running around. Our heavy-duty series works for coaches, coordinators, work crews, and those who need higher noise reduction to really focus on the conversation. Feel free to contact us and we can help you make the right choice!

A.Yes. Yapalong radio can use headsets from other brands, so long as their pin specification match with Yapalong radio’s.

A.For Boom Mic III headsets, use Custom Molded Earplugs. For Boom Mic II headsets, use Silicone In-Ear Tips. Additionally, medical tape can also be used to tape headsets down.

A. For Yapalong-5000, yes. For Yapalong-4000, no. However, Yapalong-4000 is splash-proof.

A.Don’t worry, it is meant to be that way! After a lot of feedback from customers and our own experimenting, we found that pre-bending the antenna helps with impact prevention, increasing the longevity of your radio. More details about replacing antenna cover can be found from here, and replacing antenna can be found from here.